Policy | Greater Portland Health requires that all patients be treated non-judgmentally, with consideration, respect, and full recognition of their dignity and individuality. Their need and desire for privacy in treatment and in the care of their personal needs is the highest priority. The needs and requests of patients within the framework of our mission, policies, and the laws and regulations by which we are governed, remain an overriding objective.
Patient rights include: access to accurate information, choice of healthcare provider, coordinated care, participation in decision making, respect and non-discrimination, confidential communication, confidentiality of health records, and free expression of concerns. If patients have questions, need clarification about Patient Rights or would like to receive a copy of the full text, they may contact us by calling (207) 874-2141, or by making a request at their next visit.
Patient Complaints or Grievances | We seek always to improve the way we care for you. You are encouraged to voice your concerns and seek resolution informally with health center staff. Please seek out a staff member if you would like to register a complaint. We will respond right away.
If you feel that a complaint was not satisfactorily resolved or a very serious incident occurred, you may ask a staff member for a formal grievance to be submitted. Grievances will be addressed by senior management through a formal process. You will receive a written response within 25 working days.
Greater Portland Health will never deny access to services for the following reasons:
- Because an individual is unable to pay for health care services.
- Because payment for those services would be made under Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP).
- Because of an individual’s race, color, sex, age, national origin, disability, religion, gender identity or sexual orientation.
Greater Portland Health offers a discounted/sliding fee schedule based on family size and income.